What we have learned from our projects

• Solution

  CRM

  Off-the-shelf CRM systems know one model: a contact belongs to a company, a company has deals. As soon as a customer is also a sales partner, or several contract relationships run in parallel, that model ends.

  Read the topic page →: CRM

• Solution

  ERP

  An ERP system is meant to carry the path from quote to invoice all the way through. In practice that path breaks at the handovers: the order is entered again from the quote, the warehouse hears about it too late, accounting retypes the line items.

  Read the topic page →: ERP

• Solution

  CEO dashboard

  In most mid-sized companies the figures already exist, they are just spread out: revenue in accounting, pipeline in the CRM, stock in inventory management, utilisation in the project software, the rest in spreadsheets. Anyone who wants an overview assembles it by hand once a month.

  Read the topic page →: CEO dashboard

• Solution

  When no-code hits its limits

  The prototype was running in two weeks, and now it no longer carries the work. Where no-code builders fail once a tool goes into daily operations — and what remains of what you have built.

  Read the topic page →: When no-code hits its limits

• Solution

  When off-the-shelf hits its limits

  Over the years, another tool arrives for every task. Each one was the right decision on its own. Together they form a landscape without a shared data store, where staff switch between systems, enter data more than once and nobody knows which version applies any more.

  Read the topic page →: When off-the-shelf hits its limits

• Solution

  Excel and email

  Orders come in through a shared mailbox, the status sits in the subject line, data lives in spreadsheets that travel by email. That works for a surprisingly long time — until a message is missed, two people edit the same file, or the one person who kept the overview is away.

  Read the topic page →: Excel and email

• Solution

  Multichannel inbox

  Customers write via WhatsApp, email, Telegram and forms — and internally everything lands in separate inboxes that only individual people can see. Off-the-shelf tools bundle the channels, but fall short on fine-grained user permissions, deep automation and the cost per user in large teams.

  Read the topic page →: Multichannel inbox

• Industry

  Retail

  A reseller brings its own end customers. Part of the range falls under the margin scheme, another part runs on commission.

  Read the topic page →: Retail

• Industry

  Payroll accounting

  The payroll run itself takes place in edlohn or DATEV and stays there. What costs time in payroll bureaus is the route there and back: clients submit hours and personnel notifications by email, spreadsheet and on paper, queries go round in circles, deadlines are chased by phone, and the results have to be distributed in a GDPR-compliant way.

  Read the topic page →: Payroll accounting

• Industry

  Trades

  Enquiries arrive by email and are retyped. On-site measurements are taken on the building site and transferred in the evening. Scheduling lives in a calendar that one person keeps in their head.

  Read the topic page →: Trades

• Industry

  Service firms and agencies

  The quote sits in one tool, the project in a second, the hours in a third, the invoice in a fourth — and in the end nobody knows exactly whether a client is worth it.

  Read the topic page →: Service firms and agencies

• Industry

  Sales organisations

  One agent brings sub-agents along, each on their own rates, and on cancellation the commission has to be clawed back across every tier. At the same time, the speed between lead and quote decides who wins the deal.

  Read the topic page →: Sales organisations

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